Refund policy

1. Physical Products

No Exchanges + No Refunds 
We do not except exchanges or refunds on physical products. This includes, but is not limited to, non-durable goods, stationery (such as stickers, notepads, prints, bookmarks, sticker sheets, etc), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate all claims on a case by case basis. You can contact us at contact@krystaloak.com for any problems of this nature.

2. Digital Products

Due to the nature of digital products, all sales are final. We cannot offer refunds once a digital product has been purchased.

3. Before Purchase

To ensure satisfaction with your purchase:

• Review all product descriptions carefully.
• Check system requirements and compatibility.
• Contact us with any questions before purchasing.

4. Technical Issues

If you experience technical issues:

• Contact our support team for assistance.
• We'll help resolve any download or access problems.
• Provide replacement files if necessary.

5. Exceptions

In rare circumstances, we may consider refunds if:

• The product is fundamentally different from its description.
• Technical issues prevent access despite our support efforts.

Please contact us at contact@krystaloak.com if you experience a problem as outlined above.